What to do if you have a complaint

At Cactus Consulting we are committed to achieving the best outcomes we can for you and providing a service that meets your expectations. It is important to us that if you are in any way dissatisfied with any aspect of our service then you have the opportunity to express your concerns, including complaints, and have them addressed.

If you have a complaint you can phone us and explain the problem on 1300 422 288.

If you prefer you can write, email or fax your complaint to:

Cactus Consulting Debt Solutions
GPO Box 691
BRISBANE QLD 4001

Email: mail@cactusconsulting.com.au
Fax: 07 3221 8885

What we will do when we receive your complaint

We will contact you within 3 business days of receiving your complaint to confirm receipt and discuss the matter in more detail if required. If you are satisfied that your complaint is resolved over the phone we will regard the matter as finalised. If we are unable to resolve your complaint over the phone we will investigate it further and respond to you in writing. The timeframe for this response will depend on the nature and complexity of the complaint.

What can you do if you are still dissatisfied?

Should your complaint not be resolved to your satisfaction you may refer your complaint to the following professional and regulatory bodies:

Chartered Accountants Australia and New Zealand

Telephone: 1300 137 322

Email: service@charteredaccountants.com.au

Web: charteredaccountants.com.au

Australian Restructuring Insolvency & Turnaround Association

Telephone: 02 9290 5700

Email: admin@arita.com.au

Web: arita.com.au

Australian Securities & Investments Commission

Telephone: 1300 300 630

Web: http://www.asic.gov.au

Australian Financial Security Authority

Telephone: 1300 364 785

Web: afsa.gov.au